Office Admin Customer Care Representative

Located in Chicago, IL

Salary: $18 an Hour

A pest control company is looking for a Office Admin Customer Care Representative. 

 

Schedule:

• Monday – Friday: 7:40 AM – 4:55 PM
• One Saturday per month: 9:00 AM – 1:00 PM

Location:

• 83rd & Cottage Grove ave 

 

Key Responsibilities:

• Answer incoming phone calls and emails, providing timely and professional customer support
• Schedule service appointments and coordinate technician availability
• Route and dispatch service calls efficiently to field technicians
• Serve as the main point of contact between customers and service technicians
• Maintain accurate records of customer interactions, service requests, and scheduling updates
• Perform data entry, document management, and general office administrative tasks
• Assist with invoicing and customer account management using company software
• Build positive relationships with customers to ensure satisfaction and retention
• Work with property managers, homeowners, and business clients to coordinate services
• Support daily office operations and assist the team with additional administrative duties as needed

Qualifications:

• Previous experience in customer service, dispatching, or office administration preferred
• Strong communication and organizational skills
• Ability to multitask and prioritize work in a fast-paced environment
• Proficient with computer systems, data entry, and general office software
• Experience with QuickBooks or service management software is a plus
• Professional phone etiquette and customer-focused attitude
• Ability to work independently and as part of a team

To Apply:

Email resume to Jobs.OakLawnIL@ExpressPros.com with subject line "Customer service representative."

 

 

Apply Now