Receptionist - Cloverdale, CA ($19.00 - $22.00/hr)

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Located in Cloverdale, CA

Salary: $19.00 - $22.00/hr

The purpose of this role is to provide excellent communication and service to the company’s customers and vendors while helping to support our team with the best traffic of incoming calls possible. Prompt, efficient handling of all incoming telephone calls and exceptional in-person customer service are key to the success of this role.

Role and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Answer all incoming calls on a multiline phone system.
• Handle each call appropriately, transferring to the correct team member, placing on hold, taking a message, or transferring to voicemail.
• Greet visitors in a courteous and professional manner
• Maintain proof of deliveries
• Review and mail daily invoices
• Send out monthly statements
• Maintain office schedules
• Wrap & mail product samples
• Retrieve filed invoices in a timely manner when requested
• Ensure that office and reception areas remain clean and orderly at all times
• Maintain a professional appearance and a neat work area
• Any other duties assigned by leadership

Minimum Qualifications and Experience

The requirements listed below are representative of the knowledge, skill, experience, and/or ability required.

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Excellent computer skills, including Windows, MS Office, and related business and communication tools
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Basic math skills preferred
• General clerical skills
• Ability to maintain a professional, customer-oriented approach and effectively address concerns
• Minimum 1-year administrative experience preferred
• 1 year of customer service experience preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to sit for up to 8 hours a day
• Ability to frequently use finger manipulation
• Ability to occasionally carry up to 10 pounds
• Ability to occasionally bend and twist at the waist

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