Account Support Specialist

Top Job

Located in Logan, UT

Salary: $17- $18/hour

Express Employment Professionals is seeking a motivated and dependable Account Support Specialist. This role focuses on account outreach, payment resolution, and customer communication, while supporting overall accounts receivable efforts. It’s a great opportunity to gain experience in financial services and develop valuable communication and problem-solving skills.

Pay: $17–$18/hour
Schedule: Monday–Friday, 8:30 AM – 5:30 PM (20–25 hours per week, flexible)

Key Responsibilities

• Conduct account outreach to resolve outstanding balances
• Communicate professionally with customers regarding account status and payment options
• Handle sensitive or difficult conversations with empathy and professionalism
• Accurately document account activity and maintain detailed records
• Perform consistent follow-up to ensure timely resolution
• Meet performance goals related to collections and account resolution
• Manage high call volumes while maintaining focus and attention to detail

Qualifications & Skills

• Strong verbal communication skills, especially over the phone
• Ability to handle challenging conversations with professionalism and empathy
• Self-motivated with the ability to work independently
• Reliable with consistent attendance and follow-through
• Positive attitude and team-oriented mindset
• Basic computer skills, including data entry
• Ability to remain attentive during repetitive tasks and high call volumes

Preferred Experience 

• Previous customer service experience
• Experience in collections, accounts receivable, or call center environments

Education Requirements

• High school diploma or equivalent required

Work Environment & Physical Requirements

• Ability to sit for extended periods at a desk
• Frequent use of computer, phone, and headset
• Repetitive tasks such as typing and data entry

Tools & Systems Used

• Computers and phone systems
• Customer account management or collections software
• Microsoft Office and general office equipment

What to Expect

• Opportunity to build experience in accounts receivable and financial services
• A role that offers independence and self-management
• Involvement in collections-related conversations, which may be uncomfortable at times
• Occasional interactions with frustrated or upset customers

If you are dependable, motivated, and ready to grow your skills in a supportive environment, we encourage you to apply at www.Expresspros.com/logan

Apply Now