Account Support Specialist

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Located in Logan, UT

Salary: $17- $18/hour

Express Employment Professionals is seeking a motivated and dependable Account Support Specialist. This role focuses on account outreach, payment resolution, and customer communication, while supporting overall accounts receivable efforts. It’s a great opportunity to gain experience in financial services and develop valuable communication and problem-solving skills.

Pay: $17–$18/hour
Schedule:
Monday–Friday, 8:30 AM – 5:30 PM (20–25 hours per week, flexible)

Key Responsibilities

  • Conduct account outreach to resolve outstanding balances
  • Communicate professionally with customers regarding account status and payment options
  • Handle sensitive or difficult conversations with empathy and professionalism
  • Accurately document account activity and maintain detailed records
  • Perform consistent follow-up to ensure timely resolution
  • Meet performance goals related to collections and account resolution
  • Manage high call volumes while maintaining focus and attention to detail

Qualifications & Skills

  • Strong verbal communication skills, especially over the phone
  • Ability to handle challenging conversations with professionalism and empathy
  • Self-motivated with the ability to work independently
  • Reliable with consistent attendance and follow-through
  • Positive attitude and team-oriented mindset
  • Basic computer skills, including data entry
  • Ability to remain attentive during repetitive tasks and high call volumes

Preferred Experience 

  • Previous customer service experience
  • Experience in collections, accounts receivable, or call center environments

Education Requirements

  • High school diploma or equivalent required

Work Environment & Physical Requirements

  • Ability to sit for extended periods at a desk
  • Frequent use of computer, phone, and headset
  • Repetitive tasks such as typing and data entry

Tools & Systems Used

  • Computers and phone systems
  • Customer account management or collections software
  • Microsoft Office and general office equipment

What to Expect

  • Opportunity to build experience in accounts receivable and financial services
  • A role that offers independence and self-management
  • Involvement in collections-related conversations, which may be uncomfortable at times
  • Occasional interactions with frustrated or upset customers

If you are dependable, motivated, and ready to grow your skills in a supportive environment, we encourage you to apply at www.Expresspros.com/logan

Express Office: Logan
1545 North Main Street
Suite 100
Logan, UT 84341
Apply Now