Inside Sales/Admin Assistant

Top Job

Located in Clearwater, FL

Salary: $22.00-$24.00

Inside Sales & Administrative Specialist

Position Summary: Support sales and operations by handling inside sales, customer service, order processing, and administrative tasks. Act as a primary point of contact for customers, coordinate between sales, engineering, production and shipping, and maintain accurate records to ensure timely, accurate delivery of products and related components.

Key Responsibilities:

• Inside Sales & Customer Service

• Respond to inbound customer inquiries by phone, email, and web leads.

• Qualify leads, provide product information, generate quotes, and follow up to

close orders.

• Maintain pricing, product availability, lead-times and recommend

alternatives when needed.

• Prepare and send proposals, formal quotes, and sales acknowledgements.

• Upsell related components, maintenance contracts, or expedited services

when appropriate.

• Order Management & Coordination

• Enter and manage sales orders in ERP systems; verify part numbers, BOMs,

and customer specifications.

• Coordinate order acceptance, production routing, scheduling, and shipping

with production, purchasing, and logistics teams.

• Track order status and proactively communicate delays or changes to

customers and internal stakeholders.

• Generate and distribute sales documents (packing lists, invoices, certificates

of compliance).

• Administrative & Documentation

• Answer all inbound calls, web forms, and Google inquiries.

• Maintain accurate customer records, pricing lists, product files, and

quote/order history in ERP.

• Prepare routine reports (sales metrics, backlog, quotes outstanding) for
  
  management.
  
  • Assist with inventory checks, purchase requisitions for common stock items,
  
  and vendor follow-up.
  
  • Manage returns, warranty claims, RMA processing and coordinate
  
  repairs/refurbishments.
  
  • Route technical questions appropriately.
  
  • Schedule calls, conference calls, meetings, or site visits.
  
  • Technical & Cross-Functional Support
  
  • Work with engineering/estimating to clarify specifications, subassemblies,
  
  wiring diagrams, and approvals.
  
  • Review customer drawings and documentation for completeness; escalate
  
  technical issues.
  
  • Support marketing activities: update product listings, assist with tradeshow
  
  logistics and collateral.
  
  Qualifications:
• Education: High school diploma or equivalent required; associate degree or
  
  technical diploma preferred.
  
  • Experience: 2+ years inside sales, customer service, or administrative experience in manufacturing, electrical
  
  • Proficiency with CRM and ERP systems (e.g., Salesforce, Epicor, NetSuite, or
  
  similar) and MS Office (Excel, Word, Outlook)

Salary: $22-24/hr plus commission

 

Please reply with your resume to jobs.clearwaterfl@expresspros.com or call 727-712-0607 if you are interested in this opportunity. 

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