Job Description

We are seeking an experienced HVAC Service Manager to lead our service team and oversee daily operations. This role is responsible for managing technicians, ensuring high-quality service delivery, and driving department performance and revenue growth. The ideal candidate brings strong HVAC knowledge, leadership experience, and a customer-first mindset.

Key Responsibilities

Team Leadership & Operations

Manage and support HVAC service technicians and dispatch team
Oversee daily scheduling, routing, and job completion
Conduct coaching, training, and performance evaluations

Customer Satisfaction & Quality Control

Handle escalated customer concerns and ensure resolution
Monitor service quality and reduce callbacks
Maintain high standards of workmanship and professionalism

Performance & Revenue Management

Track and manage KPIs such as revenue per technician, close rates, and efficiency
Drive upselling of repairs, services, and maintenance agreements
Ensure department meets or exceeds revenue and profitability goals

Qualifications

5+ years of HVAC experience (service background preferred)
2+ years in a leadership or supervisory role
Strong understanding of HVAC systems and service operations
Proven ability to manage teams and improve performance
Excellent communication and problem-solving skills
Experience with ServiceTitan or similar software is a plus

Tools & Systems Used

Service management software (e.g., ServiceTitan)
Scheduling and dispatch platforms
CRM systems and reporting tools (Excel)
Mobile communication tools for field coordination

#1737

Express Office: Scottsdale

15227 North 87th Street

Unit 115

Scottsdale, AZ 85260

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