Market Insight Research Coordinator

Located in Cypress, CA

Salary: $22 - $25/hr

DIRECT HIRE OPPORTUNITY!

 

JOB SUMMARY

We are seeking a Market Insights and Research Coordinator to support the R&D department through market analysis, sales analytics, research coordination, and customer care analytics. This role gathers and interprets data from multiple sources, assists with product development research activities, and provides analytical support to improve customer care quality, sales and online store operations, and laboratory organization.

KEY RESPONSIBLITIES

Industry Analysis

• Collect, analyze, and summarize data from U.S. and international hair care and color markets.
• Utilize sources such as national/state point of sale (POS) data, independent beauty supply store data, retailer-specific sales data, and population data.
• Summarize key findings from purchased industry reports and assist other departments as needed.
• Participate and coordinate field research and consumer events to understand customer needs and behaviors.

Sales Analysis

• Compile, analyze, and report sales and shipment trends for the company and its distributors.
• Provide insights to team leaders to support decision-making for ongoing projects.

Market Research Coordination  

• Coordinate qualitative and quantitative research activities, including focus groups, surveys, and product testing with models.
• Provide support for laboratory testing as needed.

Customer Care Support and Analysis

• Assist Customer Support Lead as second-tier support for escalated inquiries.
• Assist in maintaining Zendesk data integrity by improving fields, dashboards, tagging, and reporting.
• Collaborate with Order and Online Store Teams to enhance data collection and resolve issues related to shipping, customer satisfaction, and store operations.

 

 

Laboratory Support

• Maintain and organize laboratory environment.
• Manage inventory of equipment, supplies, and testing materials.
• Maintain organized data on R&D’s Product Catalogue SharePoint site.
• Support in managing R&D’s Regulatory Management SharePoint site and related functions, such as publication of news, reviews of upcoming and existing regulations, product registration and record keeping.

Additional Duties

• Provide administrative support for ongoing R&D projects.
• Complete special projects and analytical tasks as needed.

 

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Market Research, Business Analytics, Statistics, or other related fields.

• Entry-level (1–3 years); internships or academic projects in data sets preferred.

• Proficiency in Microsoft Office 365 (Outlook, Word, Excel & PowerPoint); experience with Power BI and Power Query is a plus.

SKILLS & ABILITIES

• Skill in interpreting data from multiple sources (POS, shipment, and population data).
• Ability to maintain a laboratory environment and manage SharePoint data.
• Ability to coordinate various research projects in a timely and professional manner.
• Strong ability to summarize industry findings to various stakeholders.
• Ability to communicate and coordinate directly with research participants, facilitating interviews and focus groups as needed.

• Strong attention to detail and accuracy.
• Excellent organizational skills.
• Effective communication skills both verbal and written.
• Japanese language preferred but not mandatory.

COMPANY BENEFITS

• Health, dental and vision insurance
• Life and disability insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and career growth

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