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Located in Portland, OR
Salary: $22.00 - $23.00 per hour
Front Desk Resident AdvocateLocation: Portland (Onsite)Pay: $22.00–$23.00/hour
About the Role
Support a safe, welcoming housing environment
Serve as front desk presence and first point of contact
Key Responsibilities
Answer phones, greet residents/guests, check in visitors
Respond to resident needs and document interactions
Monitor security cameras and respond to emergencies
Conduct building walkthroughs and maintain common areas
Report maintenance issues and complete shift summaries
Use de-escalation techniques and support resident programs
Collaborate with team and maintain accurate records
Qualifications
Customer service and strong communication skills
Experience with behavioral health or homelessness preferred
Ability to stay calm under pressure and problem-solve
Trauma-informed approach, empathy, and professionalism
Basic computer skills
Work Environment
Onsite with varying shifts (day, swing, night)
Occasional lifting up to 25 lbs
Why Join Us
Make a meaningful impact in a supportive, team-oriented environment
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