Store Manager (Retail / Customer Service / Operations Leadership)

Locations in Lancaster, York and Harrisburg

Overview

We are seeking a results-driven Store Manager with strong retail leadership, customer service, and operations management experience to lead daily store performance and team development. This role is ideal for a motivated leader who thrives in a fast-paced environment and is passionate about driving sales, improving customer retention, and managing store operations efficiently.

Key Responsibilities

Lead, coach, and develop a team through hiring, onboarding, training, and performance management
Maintain appropriate staffing levels, employee scheduling, and payroll accuracy
Drive sales performance, account retention, inventory accuracy, and overall store profitability
Partner with the District Manager on employee performance evaluations and development planning
Lead daily team communication, set clear expectations, and recognize employee achievements
Ensure compliance with company policies, safety standards, and all applicable regulations (including FDCPA)
Oversee all aspects of store operations, including cleanliness, merchandising, inventory control, equipment, and returned merchandise refurbishment
Manage company vehicles, deliveries, and employee safety practices
Analyze budgets and income statements to identify opportunities for operational efficiency and improvement
Utilize strong problem-solving and decision-making skills to maintain a well-run, profitable store
Support cross-functional business needs and complete additional responsibilities as assigned

Qualifications & Requirements

High School Diploma or GED required
3+ years of retail, customer service, or account management experience (collections experience preferred)
3+ years of team leadership or supervisory experience managing 3–5 employees preferred
Strong leadership, communication, and organizational skills
Results-driven mindset with openness to coaching, feedback, and continuous improvement
Ability to understand and explain account retention processes
Basic computer proficiency and strong data entry / record-keeping skills
Valid driver’s license with an insurable driving record; willingness to travel for customer visits
Ability to lift up to 25 lbs independently and assist with heavier items using proper equipment or team support
English proficiency required for communication and documentation

Schedule & Work Expectations

Salaried position, typically 45–50 hours per week
Standard 5-day workweek
Store hours: Monday–Friday 10am–7pm, Saturday 10am–6pm; closed Sundays
Flexibility required to meet business needs and performance goals

Core Values

We Serve Others – We create meaningful experiences for employees, customers, and partners
We Do What It Takes – We embrace continuous improvement and creative problem-solving
We Own It – We take responsibility, learn from results, and continuously strive to improve

#1706-1

Express Office: Lancaster

1380 Harrisburg Pike

Suite A

Lancaster, PA 17601

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