Position: Customer Service (Temporary)
Pay: $23/HR
Schedule: Monday–Friday, 7:00 AM – 3:30 PM
Location: Simi Valley, CA 93065

Position Overview:

We are currently seeking a detail-oriented and customer-focused Customer Service Representative for a temporary assignment in Simi Valley. This role will act as a key liaison between Customer Service and Production, ensuring accurate communication, order processing, and timely updates in a fast-paced environment.

Key Responsibilities:

• Serve as a liaison between Customer Service and Production teams
• Provide Production with order details, specifications, and technical drawings
• Respond to ETA requests and provide accurate order status updates
• Maintain and update tracking lists for Customer Service and Production
• Handle incoming orders and customer inquiries via phone, email, and fax
• Process and track quotes while providing product information to customers
• Process customer and parts orders accurately and efficiently
• Receive and document customer complaints and follow up as needed
• Generate sales and order reports as required
• Review and analyze customer requests to ensure compliance with company policies
• Perform additional duties as needed to support operations

Qualifications:

• Proficiency in Microsoft Office, especially Excel
• Experience with Inventory Management Systems (NAV preferred)
• Strong attention to detail and ability to adapt in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to work both independently and within a team
• Strong problem-solving and analytical skills
• Highly organized with the ability to manage multiple tasks
• Professional and friendly phone demeanor
• Bilingual Spanish preferred

?? If interested, please call our office at 805-418-1111 or email thousandoaksca@expresspros.com

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