Collections Manager

Located in Westerly, RI

Salary: $76k to $95k

Collections Manager (Senior Level)

Location: Wakefield
Salary Range: $76,000 – $95,000 (DOE)

 

Position Overview

We are seeking an experienced and strategic Senior Collections Manager to lead and oversee our collections operations in Wakefield. This role is not a traditional accounts receivable position; instead, it focuses on managing complex collections processes, regulatory compliance, and recovery strategies within a structured financial or legal environment.

 

The ideal candidate will bring a strong background in banking, credit services, or paralegal/legal collections, along with proven leadership experience and a deep understanding of compliance and risk management.

 

Key Responsibilities

• Lead and manage the daily operations of the collections team, ensuring performance goals and recovery targets are met
• Develop and implement effective collection strategies for delinquent accounts, emphasizing compliance and customer sensitivity
• Oversee complex or escalated collection cases, including legal and regulatory considerations
• Ensure adherence to all applicable federal, state, and local laws and regulations related to collections practices
• Collaborate with legal, compliance, and credit teams to manage risk and improve recovery outcomes
• Analyze portfolio performance, identify trends, and recommend process improvements
• Train, mentor, and evaluate team members to build a high-performing collections unit
• Establish and monitor KPIs, reporting regularly to senior leadership
• Maintain accurate documentation and audit-ready records

Qualifications

• Bachelor’s degree in Finance, Business, Legal Studies, or a related field (or equivalent experience)
• 5–8+ years of experience in collections, credit risk, banking, or legal/paralegal environments
• 2–3+ years of leadership or management experience preferred
• Strong knowledge of collections laws and regulations  
• Experience handling complex or high-risk accounts  
• Excellent analytical, negotiation, and problem-solving skills
• Strong communication and interpersonal abilities
• Proficiency in collections systems and reporting tools

 

How to Apply:

Interested candidates may apply through one of the following channels:

• Online: Submit your application at ExpressPros.com/warwickri
• Phone: Call our office at 401-739-8460 to schedule an interview
• Email: Send your resume to WarwickRI@ExpressPros.com

 

Apply Now