Client Support

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Located in Littleton, CO

Salary: $22.50 - $23.00

JOB SUMMARY

The Operations Specialist reports to the Operations Manager.

The ideal candidate is:

  • Professional
  • An excellent verbal and written communicator
  • Positive
  • Flexible
  • Team-oriented
  • Reliable

PURPOSE & ROLE

  • Serve as the frontline liaison and customer support
  • Ensure positive experiences that reflect the organization’s values
  • Solve problems, answer questions, and be a company advocate

CORE RESPONSIBILITIES

  • Respond promptly to inquiries via phone and email
  • Handle complaints with empathy and escalate when appropriate
  • Maintain accurate records of interactions

PERFORMANCE EXPECTATIONS

  • Deliver accurate, clear, and respectful communication
  • Take ownership of issues until resolved or properly escalated
  • Follow established protocols and compliance guidelines

PROFESSIONAL CONDUCT

  • Treat everyone with respect and courtesy
  • Maintain a calm, professional tone—even in challenging situations
  • Take accountability for mistakes and focus on solutions

TEAMWORK & COLLABORATION

  • Share knowledge and support team members
  • Participate in training, meetings, and feedback sessions
  • Communicate effectively across departments to resolve cross-functional issues

CONTINUOUS IMPROVEMENT

  • Identify recurring issues and suggest improvements
  • View feedback as an opportunity for growth

AVAILABILITY & SCHEDULING

  • Be punctual and adhere to scheduled work hours
  • Be flexible in ensuring proper coverage and smooth handoffs during breaks, time off, or shift changes

ATTITUDE & MINDSET

  • Approach daily responsibilities with a can-do attitude, optimism, empathy, and a growth mindset
  • Treat teammates with care and work collaboratively
  • Be solutions-oriented
  • Embrace challenges as opportunities to learn and improve

QUALIFICATIONS

  • At least two years of experience performing similar or related work
  • Experience responding to inquiries via phone and email is preferred but not required
  • Strong confidentiality practices, organizational skills, and attention to detail
  • Excellent verbal and written communication skills

 

 

Express Office: Littleton
1709 West Littleton Boulevard
Littleton, CO 80120
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