Front Desk Agent

Located in Islamorada, FL

Salary: 21/hr

Position Summary:

We are seeking a friendly, professional, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in delivering exceptional hospitality experiences by providing efficient check-in/check-out services, addressing guest needs, and ensuring a welcoming atmosphere throughout their stay.

 

Key Responsibilities:

• Greet guests warmly upon arrival and provide a seamless check-in and check-out experience

• Manage reservations, cancellations, and room assignments using the property management system

• Respond promptly to guest inquiries, requests, and concerns in person, by phone, or via email

• Provide information about resort amenities, services, local attractions, and dining options

• Handle guest complaints professionally and escalate issues when necessary

• Process payments, verify billing information, and maintain accurate records

• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction

• Maintain a clean, organized, and professional front desk area

• Follow all company policies, procedures, and safety standards

 

Qualifications:

• High school diploma or equivalent; hospitality or tourism degree preferred

• Previous experience in hospitality, customer service, or front desk operations is a plus

• English is required 

 

If you are interested in the role, please send your resume to: Jobs.SouthMiamiDadeFl@Expresspros.com or give our office a call at (786) 323-6813.

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