Customer Experience Associate

Top Job

Located in Grand Rapids, MI

Salary: $20/HR

Customer Experience Associate Job Summary:

A growing and well-established distribution company in the Grand Rapids area is seeking a Customer Experience Associate to join their team. This role is responsible for supporting customer accounts, managing orders from start to finish, and serving as a key point of contact between customers and internal teams. This is a great opportunity for someone with experience in manufacturing or distribution who enjoys a fast-paced environment and takes pride in providing a high level of service.

Customer Experience Associate Responsibilities:

• Management of customer inquiries and processing of customer orders with timely and accurate order confirmation
• Coordination and tracking of customer shipments with proactive communication on delivery status
• Management of open orders and backorders including expediting shortages and providing consistent updates
• Acting as a liaison between customers, sales, materials, and warehouse teams to ensure accurate communication
• Support of sales efforts through forecasting, placement sheet updates, and monitoring customer usage trends
• Maintenance of accurate customer pricing and preparation of quotations
• Identification and resolution of customer issues using sound judgment and a service-focused approach
• Development and maintenance of strong customer relationships through professional and empathetic communication
• Evaluation of current processes with recommendations for improvement to enhance customer satisfaction
• Support of internal team members through collaboration, problem solving, and escalation assistance

Schedule & Pay:  

• 8:00am-5:00pm Monday-Friday

• $20/HR 

Customer Experience Associate Qualifications:

• Previous customer service experience required, preferably within a manufacturing or distribution environment
• Experience with account management, inside sales, or sales support strongly preferred
• Strong written and verbal communication skills with the ability to build relationships
• Ability to manage multiple priorities and work in a fast-paced environment
• Detail-oriented with strong organizational and problem-solving abilities
• Proactive mindset with the ability to anticipate needs and communicate effectively
• Experience with ERP systems such as SAP preferred
• Ability to work independently while also contributing to a team environment

Apply Now!

• Quick Apply Here
• Send Grant your resume: grant.stevens@expresspros.com
• Give our office a call: 616-281-0611
• Stop by our office: 1760 44^th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre

Location: Grand Rapids, MI

Position Type: Full-time, Evaluation hire   

 

What Makes Express Employment Professionals Different?

Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.

Express has a wide variety of jobs available, including:

• Light Industrial
• Skilled Trades
• Administrative
• Professional

Benefits of working with Express:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday and Vacation Pay
• Scholarship programs
• Free Online Training

Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play.

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