Customer Service Specialist

Top Job

Located in Londonderry, NH

Salary: Up to $26

Customer Service

• $23-26/Hour
• Londonderry, NH
• Monday – Friday
• Day Shift - 8:30am – 5pm
• Hybrid – Work from home 2 days a week after training!

What’s in it for you?

Enjoy the stability of a Monday–Friday schedule, a competitive hourly rate, and the flexibility to work from home 2 days a week after training. This is a great opportunity to grow your experience in a role where your work truly makes an impact.

Why choose us?

Check out our reviews on Google and see for yourself why people LOVE working with Express!

Duties:

• Act as the main point of contact for customers via phone and email
• Enter, process, and track customer orders accurately
• Provide updates on order status, shipping, and product availability
• Coordinate with sales, logistics, and internal teams to support customer needs
• Handle customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records in company systems (ERP/CRM)
• Assist with returns, credits, and billing questions
• Support sales and account management teams as needed
• Build and maintain positive customer relationships

Requirements:

• Previous customer service experience of at least one year
• Experience working with SAP - MUST
• Ability to work independently and manage tasks in a hybrid work environment (remote 2 days per week)
• Strong communication and problem-solving skills
• Detail-oriented with strong organizational skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Must be able to successfully pass a background check and drug screening (THC not included in testing requirements)

Apply today and take the next step in your career with Express!

Apply Now