Program Manager

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Located in Binghamton, NY

Salary: $85K-95K

$85-$95K

Title: Program Manager

Reports to : General Manager
Duties, responsibilities, and authorities:
1.Coordinate, organize and monitor all information of the program(s), streamline program processes and costing, and act as a customer service representative
2.Liaison between company and the customer
3.Maintain contact and flow of information between company and key vendors and sub-contractors
4.Maintain all critical program schedules
5.Organize program review meetings at an interval appropriate to keep programs on or ahead of schedule
6.Work closely with Purchasing to provide appropriate and updated scheduling information regarding the program in order to maintain the program schedule
7.Work with Accounting and Purchasing to monitor program cost, establish program cost goals, achieve program cost savings
8.Administration of product; including shipping/delivery, developing schedules maintaining constant flow of product to customer, and stock levels at customer location
9.Maintain data regarding warranty returns and repairs
10.Have full knowledge of program contract and monitor all contractual agreements
11.Work with the Director of Sales/Marketing on all contractual negotiations or extensions
12.Responsible for organization, implementation, and monitoring field service to customer
13.Identify and deliver drawings, BOMs, test documentation, etc. from customer to Engineering

14.Maintain, collect, and access contract review reports
15.Customer notification of customer property lost, damaged, or otherwise unsuitable for use
16.Plan for customer service personnel
17.Generate customer complaints

Required Skills:
•Program Management
•Budgeting
•Critical path
•Customer Relations
•Procurement Scheduling

Qualifications & Requirements
To excel in this role, the candidate must demonstrate the ability to perform all essential duties effectively.

The required qualifications include:
Education & Experience
•Bachelor’s degree in business management or equivalent certificate program in Project Management

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