Front Desk Coordinator

Top Job

Located in Bend, OR

Salary: $20-$25

Front Desk/Service Scheduler

Location: Redmond, Oregon
Position Type: Full-time
Salary: $20-25 per hour

 

Job Purpose:
We seek a dedicated and detail-oriented Front Desk/Service Scheduler to join our team.

This position's number one priority is answering an extremely high volume of phone calls and scheduling appointments for our customers. Other duties include basic clerical and administrative tasks to support the team as assigned. This individual provides excellent customer service to our clients; produces quality, accurate work while maintaining efficiency and follows the standards of practice set in place.

 

Key Responsibilities:

 

• Multi-Line Phone System- Answers a high volume of phone calls and distributes to correct team members, checks voicemail, returns calls, in a fast-paced environment.
• Excellent Customer Service- treat each call with the highest standard of service, giving each customer attention to their specific needs.
• Schedule customers for service/repair or installation using Salesforce, Smartsheet, and MS Outlook.
• Communication- Clear and effective communication with fellow employees, management, customers, and vendors.
• Reliable and have a good attendance record
• Strong skillset of organization and attention to detail
• Career focused and team player!
• Strong sense of ethics and integrity

Qualifications:

• Excellent Customer Service- 2 years Required

• Multi-line phone systems-- 2 years Required 

  Microsoft Office -- 2 years Required 

  Dispatching/Appointment scheduling- 2 years Required

• Resource scheduling coordination 1 year Required

• QuickBooks- 1 year Required

• Salesforce Field Service 1 year preferred

•  Smartsheet- 1 year preferred

Measures of Success:

• Efficient Scheduling: Group service calls logically by area to save time and resources.
• Accuracy: Gather all necessary information accurately for service appointments.
• Timely Call-Ahead: Perform call-ahead confirmations promptly and adjust schedules to fill gaps.
• Effective Communication: Maintain clear and effective communication with all stakeholders.
• Safety Participation: Actively engage in the safety culture and maintain the safe days board.

 

 

Core Values:

• Family Work Environment- to feel valued, supported and recognized for contributing
• Health- We care about your health, wellness and mental health.  We promote this through company events, community service, and a full benefits package.
• Quality- Pillar of our business.
• Leadership- Leaders in our industry, always raising the bar, looking ahead, and innovating with our design and applications.
• Committed- We stand behind our work, employees, customers and community

 

Please call 541-389-1505 to schedule an interview with an Employment Specialist!

Apply Now