Customer Service Representative

Top Job

Located in Roseburg, OR

Salary: $16.00

This position handles incoming telephone calls, email responses, voicemail checks throughout the day, and occasional in-person customer support. Most communication is web-based, via email, and by phone, with limited face-to-face interaction.

• Full-time, Monday through Friday (8-hour shifts)
• Training period (first 3 months): 6:00 AM – 2:30 PM
• Post-training: 7:00 AM – 3:30 PM
• 30-minute lunch break
• Casual, supportive office atmosphere that balances work-life harmony with results-driven energy
• Positive, collaborative team dedicated to exceptional customer service

• Starting wage: $16.00 per hour
• After the probationary period, eligible employees qualify for paid time off (PTO), vacation, and holiday pay

Key Responsibilities (including but not limited to)

• Interact directly with customers via phone, email, web channels, or in person
• Respond promptly and professionally to inquiries, questions, and complaints
• Collect and assess information to resolve issues effectively
• Escalate unresolved matters to the appropriate team member or department
• Document inquiries, comments, complaints, and actions taken
• Coordinate with internal departments as needed
• Follow up on customer interactions to confirm resolution
• Process product returns

Required Skills & Qualifications

• Strong interpersonal skills and customer service focus
• Excellent verbal and written communication abilities
• Active listening and clear, approachable speech
• Strong problem analysis and resolution skills
• High attention to detail and accuracy
• Adaptability, initiative, and ability to handle stress
• Pleasant, friendly demeanor with resilience ("thick skin") when dealing with upset or difficult customers
• Balanced approach: advocate for the customer while protecting company interests
• Passion for exceeding expectations and delighting customers
• Proficient computer skills, including Microsoft Suite (especially Excel)
• Typing speed of at least 40 WPM
• Team-oriented attitude
• Proactive mindset to suggest improvements (e.g., to website content, FAQs, or other communications)

 

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