Customer Account Specialist

We are seeking a detail-oriented Customer Account Specialist to support customer accounts, order processing, and financial transactions within a fast-paced manufacturing environment. This role plays a key part in ensuring accurate order entry, supporting accounts receivable processes, and maintaining strong communication with customers.

The ideal candidate will have experience working with customer accounts, billing, and financial transactions, and be comfortable navigating between accounting functions, order management, and customer communication.

This position requires someone who is organized, detail-focused, and confident communicating with customers by phone, as they will regularly review account details, address billing questions, and assist with order-related inquiries.

Key Responsibilities

Accounts Receivable Support

Post customer payments and checks to accounts immediately upon receipt
Research and resolve payment discrepancies and billing issues
Review customer account activity and assist with maintaining accurate financial records

Order & Data Entry Support

Receive and enter customer purchase orders into the system
Verify order accuracy including items, descriptions, quantities, pricing, billing, and shipping information
Confirm payment terms and customer account details
Determine appropriate ship dates based on inventory availability and production lead times
Complete order acknowledgment and confirmation processes with customers

Logistics & Shipping Support

Coordinate shipping arrangements and determine appropriate shipping methods
Create shipping labels and packing lists
Invoice customers once shipments are completed

Additional Responsibilities

Communicate professionally with customers regarding orders, billing, and account information
Maintain accurate documentation and reports related to customer accounts and transactions
Support accounting and leadership teams with additional administrative or accounting-related duties as needed

Compensation

$18 – $21 per hour, depending on experience

Qualifications

High School Diploma required
3+ years of job-related accounting or customer account support experience, preferably in A/R or A/P functions

Two years of technical school or post-secondary education with at least 1 year of related accounting experience

Preferred Skills & Experience

Experience working with Accounts Receivable (A/R) and Accounts Payable (A/P) functions
Comfortable reviewing customer billing history, account activity, and order records
Strong data entry accuracy and attention to detail
Proficiency with computers and Microsoft Excel for reporting and tracking
Excellent communication and phone skills when working with customers
Ability to multitask and stay organized in a fast-paced environment
Team-oriented mindset and willingness to support multiple departments
Manufacturing industry experience is a plus

Ideal Candidate

The ideal candidate is highly organized, detail-driven, and comfortable working between accounting, customer service, and logistics functions. They should be confident communicating with customers, able to troubleshoot account questions, and committed to maintaining accurate financial and order records.

3 Ways to Apply:

1. Submit resume directly to this post

2. Email your resume to cody.alterman@expresspros.com with the Subject Line of "Account Support Rep"

3. Call me directly to discuss: 217-480-3446

#CHAMILOS

Express Office: Champaign

1001 North Mattis Avenue

Champaign, IL 61821

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