Licensing & Permitting Specialist

Located in Lufkin, TX

Salary: $15.00 + DOE

o Research requirements surrounding titling, registration, and permitting requirements.
o Work with State Agencies to confirm supporting documents needed and calculation of fees necessary for titles, registrations and various permits.
o Complete all documentation necessary for submittal of applications and renewals to state agencies. Package and forward to the State for processing.
? Obtain necessary supporting documents from clients.
? Ensure copies of applications and documentation are retained.
o Process all work Orders through Blue Folder while communicating with Accounting.
o Complete and submit check requests.
o Monitor the status of work, and follow-up with State Agencies & Clients as necessary to ensure clients receive their registrations and permits prior to expiration.
? Notify Client Service Team/Supervisor of delays as appropriate.
o Distribute titles/registrations/permits to clients as required.
o Process Hazardous Material and Waste Applications as needed.
o Process Over Dimensional permits as needed.
o Process client requests for temporary and specialty permits as needed.
• Ensure client files and processing notes are organized and kept current.
• Prioritize work to ensure all deadlines are met. Communicating potential issues to Supervisor and/or Client Service Team.
• Proactively work renewals 90 days prior to expiration.
• Ensure documentation is imaged and filed timely and correctly.
• Conduct research regarding base state selection for IRP and special permitting needs.
• Assist with Special Projects as requested.
• Maintains a secure environment by ensuring that all Physical Security policies are observed for their workspace.
• Ensure that the all guidelines of the Data Classification policy are followed when handling documents and files.
• Other duties as required.
• Research potential system and or client issues and provide feedback to Supervisor and Client Service as necessary.
• Assist with management of DOT Audits by providing compliance reports to clients, ensuring updates are processed timely.
• Provide feedback to clients and/or Client Service regarding proactive ways to increase vehicle and company compliance.
• Client Services
o Research potential system and or client issues and provide feedback to Supervisor, Client Services, and Client as necessary.
o Assist with locating and forwarding source documents as requested by clients for audits.
• Monitor work levels and turnaround times for unassigned Clients, reporting potential issues to Supervisor:
o Review and assign pending emails.
• Training, Testing and Departmental Procedures
o Assist with training of new License and Permitting Technicians on department procedures and License and Permitting Systems.
o Review work of License and Permitting Technicians to ensure quality.
o Escalate ongoing/training issues to License and Permitting Supervisor.
o Train new client transition team.
• Assist with the implementation of new accounts, including:
o Attend New Client Implementation (NCI) Meeting.
o Ensure account is set-up properly in License and Permitting Systems.
o Train NCI Team Members.
o Conduct the QA Audit of the vehicle information and documents entered/uploaded.
o Ensure transition is completed by deadline established by License and Permitting Supervisor.

 

 

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