Permit Technician Administrative Assistant

Top Job

Located in Richardson, TX

Salary: 17-18/hr

TITLE: Permit Technician Administrative Assistant

17-18/hr Temp to Hire M-F

 

LOCATION: Richardson, TX

 

SUMMARY OF POSITION: Responsible for Managing the customer experience after the sale. Will communicate with customers on job status, time frames, scheduling, and completion of job paperwork. Prepare project paperwork in a clear and efficient manner for Installers.

 

DUTIES & RESPONSIBILITIES:

• Manage scheduling of project and service calls
• Converse with homeowners to ensure a “5 Star experience” for each installation.
• Attend regular monthly/quarterly installer meetings and training sessions.
• Maintain compliance with all company policies and procedures.
• Assist with accurate reporting from the office
• Perform other related duties as assigned by supervisor
• Review project documents from the sale to ensure quality and completeness
• Review project details and what to expect with customers
• Manage customer expectations
• Work very closely with operations to estimate material arrival times and installation schedules
• Manage the customer project file and update our online project systems and CRM
• Inform managers (internal & external) of any issues that arise during installation
• Collaborate with installers to provide regular updates for customers
• Gather job completion paperwork
• Collect initial, progress and final project payments from customers
• Resolve service issues, directly or indirectly, with customers
• Manage Permits and Inspections, ensure all permits are managed to completion
• Communicate daily with installers and customers to ensure inspections are completed in a timely manner
• Practice effective de-escalation skills with customer to understand and address their concerns

QUALIFICATIONS:

• 3-5 years experience in customer service, sales, or related fields
• Knowledge of bathroom remodeling.
• Effective oral communication skills
• Excellent problem-solving skills
• Attention to detail and ability to perform multiple tasks simultaneously
• High school diploma or GED certificate
• Ability to build rapport with clients and associates.
• A warm, outgoing and enthusiastic personality.
• Self-motivated with a high urgency to succeed.
• Resilient character, positive attitude and consummate team player.
• Must be able to work under time deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices. Dependable transportation, valid driver’s license/insurance.

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