Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in both languages.

• Provide accurate information about products, services, and policies.

• Resolve customer concerns efficiently and professionally.

• Document interactions and update customer records in our system.

• Collaborate with internal teams to address complex issues.

• Maintain a positive, empathetic, and professional attitude at all times.

Qualifications

• Fluency in English and Spanish (spoken and written).

• Previous customer service or call center experience preferred.

• Strong communication and active listening skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency with basic computer applications.

To apply please contact Missy White at (865)293-4764, email your resume to melissa.white@expresspros.com, fill out an online application or call our office to schedule an interview!