Leasing Specialist

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Located in Lutherville Timonium, MD

Position Summary

 

The Leasing Assistant supports the leasing and property management team in all aspects of the leasing process for residential properties managed by our client. This position serves as a primary point of contact for prospective and current residents, ensuring a positive experience from initial inquiry through move-in. The ideal candidate is personable, organized, and passionate about customer service in a fast-paced property management environment.

 

Essential Duties and Responsibilities

• Greet and assist prospective residents in person, by phone, and via email in a professional and welcoming manner.
• Conduct property tours and showcase available units, highlighting features and community amenities.
• Process rental applications, including verification of income, rental history, and credit/background checks.
• Prepare and execute lease agreements and associated addendums in compliance with Maryland landlord-tenant law.
• Maintain accurate and up-to-date records of all leads, applications, and lease activity in the property management software.
• Follow up with prospective residents to convert leads into signed leases.
• Coordinate move-in and move-out processes, including unit inspections and key distribution.
• Assist with lease renewals and respond to current resident inquiries and concerns in a timely manner.
• Maintain knowledge of current market conditions, competitive properties, and occupancy goals.
• Support the Property Manager with administrative tasks including filing, reporting, and correspondence.
• Ensure the leasing office, model units, and common areas are clean, organized, and professionally presented.
• Assist with planning and executing resident retention events and community outreach initiatives.
• Other duties as assigned by management.

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

 

Education and/or Experience

• High school diploma or GED required; Associate's or Bachelor's degree in Business, Communications, or related field preferred.
• Minimum 1 year of experience in leasing, property management, sales, or customer service.
• Experience with property management software (e.g., Yardi, AppFolio, or similar) preferred.
• Knowledge of Maryland landlord-tenant laws and Fair Housing regulations preferred.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong customer service orientation with a friendly, professional demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational and follow-through skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently as well as collaboratively within a team.
• Demonstrates integrity, professionalism, and a positive attitude.
• Sales-minded with the ability to overcome objections and close leases.

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