Ocean/Air Freight Specialist

Located in McAllen, TX

Salary: $14-$15

Ocean/Air Freight Specialist

McAllen, Tx

$14-$15/hour DOE

 

 

Schedule:

• Monday to Friday: 8:30 AM - 5:30 PM
• Weekend: Some weekends/Holidays

Summary:

Seeking a dedicated and versatile individual to join our team in McAllen, TX. This position is a dual-role, combining the responsibilities of Air Freight imports/exports with Customer Service skills. The successful candidate will be the primary point of contact for our clients, manage daily tasks related to air freight operations, and ensuring a seamless flow of information between our customers and the air freight agent.

Key Responsibilities:

• Maintain and follow imports/export air freight standard requirements, procedures and regulations.
• Familiar with TSA requirements.
• Work and provide quotes to customers.   
• Process inbound and outbound air freight shipments, preparing all necessary documentation (e.g., bills of lading, Delivery Notes, AWB) from beginning to end.
• Coordinate Flight Schedules, pick up and delivery freight at airline or warehouse.
• Coordinate with Airlines, pay Terminal Handling Fees and follow up release of freight.
• Track and Trace air freight imports/export shipment to its final destination.
• Have some knowledge of US customs clearance process.
• Billing Process.
• Customer Set up.
• Maintain a clean, organized, and safe work environment.
• Perform other duties that may be assigned by management.

Customer Service:

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person visits.
• Provide timely and accurate information regarding shipment status, tracking, and delivery schedules.
• Resolve customer issues and complaints with professionalism and a problem-solving attitude.
• Build and maintain positive relationships with clients, understanding their needs and providing tailored solutions.
• Process new customer orders and assist with account setup.

 

Qualifications:

• High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
• Knowledge of Air Freight process and Freight Forwarding.
• Previous experience in air freight, Min. 2 years and have some knowledge in a warehouse, logistics, or customer service role is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bilingual (English/Spanish) is a significant advantage.

For immediate consideration, please call Perla 956-664-9675 ext.180

Apply Now