Customer Engagement Specialist (Call Center Experience)

Top Job

Located in York, PA

Salary: $20-$25/hr DOE

Hours: M-F. 25-30 hours a week to start. Must be flexible as schedule may vary throughout the week.

 

Responsibilities:

The Customer Engagement Specialist helps to qualify, recruit, and enroll eligible customers in utility load management programs. The Customer Engagement Specialist is responsible for program promotion, recruitment, guiding customers through the enrollment process, and answering any questions they may have. It is a customer-facing role that requires excellent communication and organizational skills.

Other Specific Responsibilities:

●        Identify potential customers and recruit them by providing compelling information regarding the benefits of applicable utility programs

●        Assist customers with the enrollment process, including reviewing eligibility criteria and completing necessary forms

●        Answer customer questions about the program and provide information about savings potential

●        Maintain accurate and complete customer records and enrollment data

●        Assist with program research and promotion, including demographically targeted print and digital campaigns to increase enrollments

●        Collaborate with other team members to ensure successful implementation and execution of the program(s)

●        Meet enrollment goals and targets set by management

●        Manage incoming customer phone calls and e-mail requests.

●        Resolve customer complaints, and facilitate satisfactory resolution via phone, email, or mail.

●        Facilitate coordination with project managers in an attempt to expedite the timely resolution of internal and external escalated customer complaints.

●        Organize and distribute program collateral materials as requested.

●        Monitor customer call ticketing system closely with an emphasis on expedient call ticket resolutions.

●        Communicate effectively with the Director of Operations and Manager of Field Engineering.

 

 

How to Apply
Call today to schedule a phone interview: 717-718-4473
Email your resume: jobs.yorkpa@expresspros.com
Apply online: www.expresspros.com/yorkpa
Visit us: 2210 East Market Street, York, PA 17402

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.  Whether you’re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals including Administrative, Commercial, and Professional positions. 

ASSOCIATE PROGRAMS AND BENEFITS Check with your local Express office about the availability of the following programs (not all programs are available in all locations):

·         Holiday Pay (available only at certain locations)

·         Health Insurance that meets Affordable Care Act standards.

·         Dental Insurance

·         Vision Insurance

·         Short Term Disability

·         Life Insurance

·         401(k)

·         Direct Deposit

·         Referral Bonuses

·         Vacation Pay (available only at certain locations)

·         EAP (Employee Assistance Program)

Additional information about the programs offered at your location may be included in this handbook as separate material.

For a complete listing of all open positions, visit.  https://www.expresspros.com/yorkpa/

#2546OS

 

Apply Now