order entry

Located in Indianapolis, IN

Job Title: Order Entry Clerk
Pay Rate: $19.00 per hour
Schedule: Monday–Friday, 8:00 AM – 4:30 PM (30-minute unpaid lunch)

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Position Summary

The Order Entry Clerk (Order Entry Coordinator – Equipment) provides administrative support for spare parts and dimer order processing and serves as a resource and back-up to the Equipment Customer Service team. This role is responsible for high-volume electronic data entry, customer communication, order coordination, and general administrative support.

This position requires prior data entry experience, strong critical thinking skills, and strong computer proficiency. Please note: Call center experience alone is not considered relevant for this role.

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Essential Duties & Responsibilities

• Perform administrative functions required to process and expedite sales orders.

• Enter external and inter-company spare parts and dimer orders into the company ERP system.

• Complete purchase order (PO) review and provide customer status updates.

• Coordinate returns and credits.

• Prepare quotes for external and inter-company spare parts and dimer orders.

• Follow company procedures for processing credit card orders.

• Promptly respond to customer inquiries via phone and email.

• Prepare professional correspondence with customers via email and letters.

• Maintain daily, monthly, and yearly filing of equipment and dimer orders.

• Identify changes in spare parts costs within the system and communicate updates to the Customer Service Representative and Equipment Product Manager for pricing discussions.

• Prepare and track activity and product metrics, including charts, graphs, and spreadsheets for monthly reporting.

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Additional Responsibilities

• Champion customer needs and respond professionally to challenging situations.

• Serve as back-up to the Equipment Customer Service Representative by entering equipment orders and supporting customer inquiries.

• Provide occasional front desk support (1–2 hours as needed).

• Adhere to plant and corporate safety policies.

• Assist in other areas as business needs fluctuate.

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Qualifications

Education & Experience:

• High School Diploma or GED required; Associate’s Degree preferred.

• 1–3 years of high-volume data entry and customer support experience required.

• Strong proficiency in Microsoft Word and Excel required.

• Familiarity with ERP systems preferred.

Required Skills:

• High attention to detail with strong accuracy and timeliness.

• Excellent typing and numeric key entry skills.

• Strong written and verbal communication skills.

• Highly organized with the ability to prioritize workload and meet deadlines.

• Ability to work in a fast-paced environment.

• Professional interaction skills with customers, vendors, and internal teams.

• Strong team player with excellent customer service skills.

• Ability to follow written and verbal instructions.

• Willingness to work periodic overtime as needed

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you will never pay a fee for our services and support. Whether you're looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Industrial, and Professional positions. Let us help you today! For more information, please visit our website www.Expressindywest.com

 

Benefits Available to Eligible Express Associates

• Referral Bonus
• Medical/Dental/Vision Plan
• Direct Deposit
• Holiday/Vacation Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Prescription Drug Reimbursement
• Scholarship Program
• Short-Term Disability

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