Level 1

Located in Jacksonville, FL

• Monitor and review customer accounts for overdue payments.

• Contact customers via phone, email, or written correspondence to collect outstanding balances.

• Negotiate payment plans or settlements with customers when necessary.

• Maintain accurate records of collection activities and customer communications.

• Investigate and resolve billing discrepancies or disputes.

• Coordinate with the accounting or finance team to reconcile accounts.

• Prepare aging reports and update management on collection status.

• Follow all relevant debt collection laws and company policies.

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