Benefits Resource Specialist

Located in Asheville, NC

Salary: $50,000- $60,000/yearly

Position: Benefits Resource Specialist

About the Role:
The Benefits Resource Specialist delivers exceptional member service by providing accurate, timely, and solution-focused support for employee benefits programs. This role serves as a key resource for members, participants, healthcare providers, and vendor partners.

What You’ll Do:

• Respond to benefits inquiries via phone, email, and written communication with a focus on first-contact resolution
• Support programs including Group Health, Enrollment, R&S, Savings Plan, COBRA, Section 125/105, and related benefits
• Partner with internal teams to ensure timely issue resolution and high service standards
• Maintain in-depth knowledge of plan documents and recommend process improvements
• Accurately document inquiries and utilize benefits administration systems
• Assist with special projects and cross-functional initiatives as needed

What You Bring:

• 3–4 years of related benefits or benefits administration experience
• Strong understanding of group health and employee benefit plans
• Excellent customer service, communication, and problem-solving skills
• High proficiency in Microsoft Office and web-based systems
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Associate’s degree preferred; CEBS coursework a plus

Apply Now