Customer Service

Located in Philadelphia, PA

Salary: 19.00

Job Overview

We are seeking a reliable and detail-oriented Customer Service Associate to join our team in South Philadelphia. This first-shift position supports daily operations by assisting customers, managing order information, and ensuring accurate communication between customers. The role requires strong data entry skills and regular use of Microsoft Excel to track orders, engage in data entry and maintain accurate records.

Key Responsibilities

• Provide customer service support for order inquiries, shipment updates, and delivery coordination

• Enter customer orders and shipment details accurately into internal systems

• Perform high-volume data entry while maintaining strong attention to detail

• Use Microsoft Excel to track orders, update spreadsheets, maintain shipping logs, and organize operational data

• Verify order information for accuracy and resolve discrepancies

• Provide customers with order status updates and delivery information

• Maintain organized digital records of customer communications and transactions

• Support general administrative and operational tasks

Qualifications

• Previous customer service, administrative, or warehouse support experience preferred

• Strong data entry skills with a high level of accuracy

• Working knowledge of Microsoft Excel (updating spreadsheets, basic formulas, sorting/filtering data)

• Comfortable using computers and order management systems

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced warehouse environment

• Strong attention to detail and organizational skills

• Reliable and punctual 

What We Offer

• Competitive hourly pay ($19/hour depending on experience)

• Consistent first-shift schedule

• Opportunity to work in a fast-paced logistics environment

• Potential for growth within the company

How to Apply

Interested candidates should apply through Express Employment Professionals for immediate consideration. Contact Erin.Cameron@ExpressPros.com if interested.

Apply Now