Customer Service

Located in Philadelphia, PA

Job Title: Customer Service Associate – Warehouse (1st Shift)

Location: South Philadelphia, PA
Shift: First Shift (5:00 AM – 1:00 PM)
Pay Rate: $16–$19 per hour (based on experience)

Job Overview:
We are seeking a reliable and detail-oriented Customer Service Associate to join our warehouse team in South Philadelphia. This first-shift position supports daily warehouse operations by assisting customers, managing order information, and ensuring accurate communication between customers, drivers, and the warehouse team. The role requires strong data entry skills and regular use of Microsoft Excel to track orders and maintain accurate records.

Schedule:

• Monday – Friday

• 5:00 AM – 1:00 PM

• Occasional overtime may be available during busy periods

Key Responsibilities:

• Provide customer service support for order inquiries, shipment updates, and delivery coordination

• Enter customer orders and shipment details accurately into internal systems

• Perform high-volume data entry while maintaining strong attention to detail

• Use Microsoft Excel to track orders, update spreadsheets, maintain shipping logs, and organize operational data

• Verify order information for accuracy and resolve discrepancies

• Communicate with warehouse staff to ensure orders are picked, packed, and shipped correctly

• Provide customers with order status updates and delivery information

• Maintain organized digital records of customer communications and transactions

• Assist with scheduling pickups and coordinating with drivers and carriers

• Support general administrative and operational tasks within the warehouse office

Qualifications:

• Previous customer service, administrative, or warehouse support experience preferred

• Strong data entry skills with a high level of accuracy

• Working knowledge of Microsoft Excel (updating spreadsheets, basic formulas, sorting/filtering data)

• Comfortable using computers and order management systems

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced warehouse environment

• Strong attention to detail and organizational skills

• Reliable and punctual with the ability to work early morning hours

What We Offer:

• Competitive hourly pay ($16–$19/hour depending on experience)

• Consistent first-shift schedule

• Opportunity to work in a fast-paced logistics environment

• Potential for growth within the company

How to Apply:
Interested candidates should submit their resume to Erin.Cameron@ExpressPros.com and call 215-769-9004 for consideration.