Patient Registration

Located in Grants Pass, OR

Salary: $18.09

The Patient Access Representative is a vital role dedicated to providing excellent customer service and ensuring efficient and accurate patient registration. This position involves collaborating with various departments to enhance the patient experience and maintain compliance with healthcare regulations. The ideal candidate will be detail-oriented, compassionate, and adaptable, able to meet the fast-paced demands of a healthcare environment.

Key Responsibilities

1. Customer Service Excellence

• Welcome and assist patients and visitors, maintaining a professional and compassionate demeanor.
• Protect all patient information per HIPAA regulations, ensuring data privacy and confidentiality.
• Understand the impact of accurate records on departmental efficiency and patient care.

2. Patient Registration & Documentation

• Correctly identify and register patients in the ADT system to avoid duplicate or erroneous records.
• Verify physician details to ensure appropriate access to patient information.
• Accurately enter and verify demographic, insurance, and compliance data in the Epic system during registration.
• Obtain necessary signatures and provide patients with required documentation.
• Maintain accuracy in insurance verification and billing, estimating patient expenses and collecting fees when possible.
• Guide uninsured or underinsured patients on available assistance programs and provide enrollment support.

3. Regulatory Compliance

• Adhere to all federal healthcare regulations regarding patient rights, billing, and safety.
• Stay informed on departmental policies and procedures, as well as emergency protocols.
• Maintain a registration accuracy rate of 90% or higher and meet a minimum 95% MSPQ completion rate.

4. Team Collaboration

• Exhibit a positive attitude towards team members and uphold Asante's behavioral standards.
• Assist other departments when needed to ensure seamless patient care.
• Actively participate in team meetings, offering ideas for continuous improvement.
• Demonstrate flexibility to meet departmental staffing needs.

5. Continuous Improvement

• Achieve departmental productivity standards for registration speed, accuracy, and collections.
• Complete training modules and competency assessments with a score of 90% or higher.
• Regularly self-audit, prioritize tasks, and seek opportunities for growth and learning.

Qualifications

• Education: High school diploma or equivalent; additional training in healthcare or customer service is a plus.
• Experience: Previous experience in healthcare registration or patient services preferred.
• Skills: Strong customer service skills, attention to detail, proficiency in Epic and other relevant software, ability to multitask in a fast-paced environment.

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