IT Systems Support Specialist (Level 2)

Top Job

Located in Grand Rapids, MI

Salary: $21/HR

IT Systems Support Technician (Level 2) Job Summary:

A private faith-based university in Grand Rapids, MI is seeking an IT Systems Support Specialist to support their campus technology environment. This role provides advanced technical support for end users while also assisting with systems administration, device management, and infrastructure support. The ideal candidate will have prior IT support experience and enjoy solving complex technical issues while providing excellent service to students and staff.

IT Systems Support Technician (Level 2) Responsibilities:

• Resolving escalated technical issues related to hardware, operating systems, software, and network connectivity
• Providing advanced troubleshooting for workstations, printers, classroom technology, and campus systems
• Supporting laptop setup, endpoint configuration, and device lifecycle management
• Assisting with user account management and system access within directory services
• Supporting endpoint management and device configuration tools
• Maintaining classroom and shared technology systems across campus
• Assisting with system maintenance tasks, updates, and technology improvements
• Documenting work within the ticketing system and ensuring timely resolution of support requests
• Providing support coverage within the campus Technology Support Center as needed

Schedule and Pay:

• 1st shift, 8:00am-5:00pm Mon-Fri
• $21/HR

IT Systems Support Technician (Level 2) Qualifications:

• 1+ years of IT support or help desk experience
• Experience troubleshooting hardware, software, and workstation issues
• Understanding of networking fundamentals such as DNS, DHCP, and TCP/IP
• Familiarity with Microsoft environments and Office 365
• Experience with Active Directory, endpoint management, or device deployment is a plus
• Strong communication and customer service skills
• Ability to prioritize tasks and manage multiple support requests

Apply Now!

• Quick Apply Here
• Send Grant your resume: grant.stevens@expresspros.com
• Give our office a call: 616-281-0611
• Stop by our office: 1760 44^th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre.

Location: Grand Rapids, MI

Position Type: Direct Hire, Full Time

 

What Makes Express Employment Professionals Different?

Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long-term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area. 

Express has a wide variety of jobs available, including:

• Light Industrial
• Skilled Trades
• Administrative
• Professional

Benefits of working with Express:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday and Vacation Pay
• Scholarship programs
• Free Online Training

Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play.

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