Customer Service Coordinator - Bilingual Required (Spanish/English)

Located in Tampa, FL

Salary: $16/HR

Customer Service Coordinator - Bilingual Required (Spanish/English)

Tampa, FL 33634

Mon-Fri Day Shift

$16/HR

Job Summary

The Service Coordinator is responsible for coordinating transportation and translation services for workers’ compensation patients while maintaining a positive, professional, and service-focused demeanor. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key responsibilities include managing inbound and outbound calls, collaborating with clients, patients, drivers, and translators, collecting and entering appointment information, and consistently meeting production expectations.

Primary Responsibilities

• Manage high-volume inbound and outbound calls with professionalism.

• Coordinate transportation and translation services for workers’ compensation patients.

• Communicate and collaborate with clients, patients, drivers, and translators.

• Collect, verify, and enter appointment details accurately.

• Meet established productivity and quality standards.

Required Skills & Qualifications

• Ability to work independently without immediate supervision.

• Strong written and verbal communication skills.

• Exceptional critical thinking and problem-solving abilities.

• Highly organized with strong attention to detail.

• Ability to manage multiple tasks simultaneously in a fast-paced environment.

• Fluent in English/Spanish with the ability to navigate internet-based programs efficiently.

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