Service Associate I
Located in Mesa, AZ
Salary: 20-23/hr. DOE
Service Associate I
Location: Mesa, AZ
Schedule: 5 hours per day, Monday–Friday (additional hours may be available based on workload)
Position Type: Part-Time, Hourly
Who We Are
We are a client-focused, multi-line independent insurance agency dedicated to protecting what matters most to our clients. Our culture is built on the following principles:
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Advocates – We advocate for our clients and those who depend on them, guiding them to make informed decisions that safeguard their assets and future.
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Professionals – We uphold integrity, demonstrate expertise, and pursue excellence with purpose in everything we do.
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Accountable – We take responsibility for our clients, our business, our carrier partners, our teammates, and our families.
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Forward-Looking – We continuously improve systems, embrace innovation, and adapt to change.
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Team-Oriented – We collaborate openly, communicate honestly, provide constructive feedback, support one another, and celebrate shared success.
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Human – We recognize that mistakes happen; we take ownership and resolve them quickly and responsibly.
Position Overview
The Service Associate I plays a vital role in supporting client retention and delivering exceptional service. This position ensures clients receive timely, accurate assistance while proactively identifying opportunities to minimize risk and strengthen coverage.
We are looking for someone with great energy, a positive and upbeat attitude, and a “get-it-done” mindset. The ideal candidate brings enthusiasm to the workplace, creates a welcoming environment for clients, and takes initiative to see tasks through to completion.
Key Responsibilities
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Welcome and assist clients in person and by phone with warmth and professionalism
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Respond promptly to client requests, including policy changes and coverage questions
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Maintain accurate and detailed client records in the agency management system
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Service personal lines insurance policies
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Prepare personal lines proposals
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Address billing inquiries clearly and confidently
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Identify and execute cross-selling opportunities
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Conduct proactive client outreach (“client touches”)
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Attend and actively participate in team meetings
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Schedule client and internal meetings
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Support process improvement and workflow innovation initiatives
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Manage incoming/outgoing mail and shipping
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Assist with opening and closing office procedures
Qualifications
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High school diploma or GED required
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Ability to obtain a Property & Casualty (P/C) insurance license within 60 days of hire
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Ability to pass a background check
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Strong organizational and multitasking skills
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Detail-oriented with excellent follow-through
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Proficient in Microsoft Word, Excel, and customer database systems
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Professional and pleasant phone presence
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High degree of integrity and accountability
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Collaborative team player with a positive, upbeat personality
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Self-motivated with a strong work ethic and willingness to get the job done
Compensation & Advancement
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Training Period (First 60 Days): $20–$23 per hour (based on experience)
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Post-Licensing Increase: $1 per hour increase upon obtaining P/C license
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Additional wage increases available upon promotion to Service Associate II and through annual performance reviews
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Bonuses awarded at company discretion
Benefits
Paid Holidays
Paid Time Off
Sick Time
Physical Requirements
This position regularly requires:
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Sitting
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Reaching
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Handling and fingering
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Talking and hearing
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Near visual acuity
Why Join Us?
You’ll be part of a supportive, values-driven team that prioritizes integrity, service excellence, and professional growth. If you bring positive energy, professionalism, and a strong commitment to getting the job done right, we’d love to meet you.
Express Office: Mesa
849 North Dobson Road
Suite 107
Mesa, AZ 85201
Apply Now