Position Summary

The Customer Service Representative (CSR) is responsible for managing the full lifecycle of customer orders—from initial inquiry and order entry through fulfillment, shipping, and post-delivery follow-up. This role serves as a key liaison between customers, production, warehouse, and logistics teams to ensure accurate, timely, and high-quality delivery of tangible goods. 

Key Responsibilities

• Process customer orders, quotes, and inquiries with accuracy and urgency.
• Enter, review, and update orders in the ERP/WMS (JDE) system, ensuring correct part numbers, pricing, lead times, and shipping instructions.
• Monitor order progression from entry through production, inventory allocation, and shipment.
• Coordinate with production scheduling, warehouse, and logistics to resolve delays or capacity constraints.
• Track shipping schedules and proactively notify customers of order status, changes, or delivery confirmations.
• Respond promptly to customer inquiries regarding product availability, production timelines, and shipment details.
• Help customers navigate issues such as backorders, transportation delays, and product returns.
• Maintain strong relationships built on responsiveness, accuracy, and follow-through.
• Utilize WMS/ERP to enter orders, adjust quantities, verify inventory levels, release pick tickets, and generate shipping documents.
• Work closely with internal teams including Sales, Production, Warehouse, Quality, and Accounting to ensure alignment on customer needs.
• Coordinate with shipping carriers to arrange pickups, track outbound shipments, and resolve freight-related issues.

Qualifications

Required

• 2+ years of customer service or order management experience in a manufacturing or product-based environment.
• Hands-on experience with ERP/WMS systems, specifically JD Edwards (JDE).
• Strong communication skills—written, verbal, and professional.
• Ability to manage multiple orders and priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Background in industrial, fabrication, manufacturing, or distribution industries.

Pay $20 - 23/hr

Hours: training 8am - 4pm Monday - Friday, thereafter 6am - 3pm Monday - Friday 

To apply: text "customer service rep" to 804-261-4170, send resume to taijah.rogers-brown@expresspros.com or call Taijah today at 804-302-6699!