Key Responsibilities

• Oversee all front-desk activities during assigned shifts, ensuring consistent professionalism and service quality.
• Greet visitors, clients, donors, and community members with warmth and respect.
• Answer and route incoming calls, emails, and inquiries promptly.
• Maintain a clean, organized, and welcoming reception area.
• Provide real-time guidance and support to front-desk staff and volunteers.
• Escalate concerns to management when necessary.
• Monitor daily sign-ins, visitor logs, and appointment schedules.
• Assist with distributing mail, packages, and internal communications.
• Support event check-ins, meeting room coordination, and client flow management.
• Provide assistance, resources, and information to guests and clients with empathy and professionalism.
• Identify and respond to urgent needs or safety concerns following established protocols.
• Monitor building entry, ensuring only authorized individuals access restricted areas.
• Report maintenance or security issues promptly.

Qualifications

• Prior front-desk, receptionist, or customer-service experience required; leadership experience preferred.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to remain calm and organized in a fast-paced or crisis-driven environment.
• Proficiency with common office software and phone systems.
• Commitment to the values, mission, and community-focused work of the organization.

Pay $18/hr

Hours will vary

To apply: text "shift lead" to 804-261-4170, send resume to taijah.rogers-brown@expresspros.com or call Taijah today for a phone interview at 804-302-6699!