Customer Service/Sales Support

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Located in Maumee, OH

Salary: $19-$20 per hour

Maumee, OH

$19-$20 per hour

Monday-Friday 8A-5P

 

**MUST HAVE 3-5 CONSISTENT YEARS OF CUSTOMER SERVICE-BASED EXPERIENCE AND LONGEVITY!

 

Responsibilities

  • Support Outside Sales Representatives
  • Properly assist in product specification and quoting
  • Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications in regards to order status, acknowledgements, and  invoices
  • Responsible for product knowledge to answer customer questions within 24 hours
  • Focus on customer relations
  • Manage orders from specification to delivery
  • Assist customers and reps via phone and email with all product requests
  • Facilitate communications between UK offices and US offices
  • Work together as part of a team to address all inquiries
  • Provide back-up to team as required
  • Ensures that appropriate actions are taken to resolve customers problems and concerns

 

 

 

 

#1349OS

Express Office: Toledo
5350 Airport Highway
Suite 104
Toledo, OH 43615
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