Accounts Receivable Deduction Specialist

Located in San Antonio, TX

Salary: $21.00 per hour

Full time contract to hire - IMMEDIATE OPENING - CLIENT IS READY TO HIRE!

 

The Deduction Management Agent ensures accurate financial reporting and effective resolution of deduction-related disputes. This role is vital in maintaining  customer relationships, optimizing cash flow, and identifying root causes of deduction trends. Success in this role requires analytical thinking, cross-functional collaboration, and ownership of process improvements aligned with companys' core vlaues.

• Analyze and validate customer deductions to determine legitimacy.
• Partner with Sales, Customer Service, and Operations to resolve discrepancies.
• Maintain detailed records of all deduction transactions and supporting documentation.
• Proactively engage customers to resolve disputes professionally and in a timely manner.
• Interpret sales contracts, promotional terms, and pricing agreements to assess deduction validity.
• Develop and track metrics to improve recovery rates and reduce unresolved balances.
• Support Order Management processes as needed during staff leave or high-volume periods.
• Identify recurring deduction causes and drive cross-functional process improvements.

• Strong Excel and reporting tool skills (pivot tables, VLOOKUP, basic dashboards).
• Knowledge of dispute resolution and customer deduction workflows.
• Excellent analytical, problem-solving, and communication skills.
• Spanish conversational skills preferred.
• Experience with Retail Link, M6 Kroger, and other customer portals is a strong plus.

Resume to andrea.lowry@expresspros.com

 

 

Background check will be required 

 

Apply Now