Customer Service Representative

Located in Lancaster, NY

Salary: $20/hr

Express Employment of West Seneca has partnered with a logistics company in the West Seneca area to fill an immediate need for a full-time Customer Service Representative. This is your opportunity to get your foot in the door with a great company that values their employees!

 

Starting pay is $20/hr Full time, 1st Shift, Monday – Friday

 

Responsibilities for the Customer Service Representative Position include:

 

· Answers calls from and places calls to customers, sales representatives, and prospective customers.

· Enters orders into the system, answers questions from callers, operates will call desk, and provides a positive customer and visitor experience.

· Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints.

· Manage customers’ accounts, record details of as well as follow up on customer interactions. Communicate and coordinate with internal departments and direct requests and unresolved issues to the designated resource.

· Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,
and decimals. Ability to count change when handling cash.

 

To perform the job successfully, an individual should demonstrate the following competencies:

 

· Technical Skills - Shares expertise with others.

· Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests.

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Organizational Support - Supports organization's goals and values.

· Professionalism - Approaches others in a tactful manner.

· Analytical - Collects and researches data; Uses intuition and experience to complement data.

· Problem Solving - Identifies and resolves problems in a timely manner.

· Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.

· Professionalism - Approaches others in a tactful manner

 

 

To be considered for this position, or other jobs available through Express Employment of West Seneca, call (716) 800-4311 to submit your application over the phone, or go to www.ExpressJobsWNY.com to give us your contact information and we will contact you.

 

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Benefits include:

Skills Training available at no charge to qualified associates

Weekly pay: check, direct deposit or debit card

401(k) retirement savings plan available

ACA Approved Healthcare available

$50 referral bonus

Apply Now