Customer Service Representative $22

Located in Canton, MA

Manufacturing company in Canton is seeking a Customer Service Representative responsible for the fulfillment of receiving, processing, shipping and completing customer purchase orders for products and services. In addition, this individual will support the region with administrative tasks, and projects that further improve operational service to customers. The individual in this position is responsible for fulfilling the process of receiving, interpreting, entering, shipping and completing customer orders for products and services. This position reports to the Region Manager, New England, and dotted line to the Customer Service Manager.
Specific Responsibilities:
• Utilizing the Sales and Distribution module of SAP. Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders. This position will be responsible for servicing all accounts located in the West region
• Help coordinate all materials to deliver to jobsites and help our valued customers manage their roofing projects from beginning to end
• Monitor SAP generated back order lists, open billing lists, scheduled picking and shipping lists, etc., to fulfill and stay ahead of customer’s orders and related needs
• Promptly answer questions from customers and sales representatives as they arise.
• Become and remain proficient in company products, services and operational procedures pertaining to Sales and Distribution
• Provide backup support and coverage for other Customer Service Representatives as directed
• Promptly answer phone calls and/or questions as they arise
• Follow all company policies, including environmental policy and notify supervisor of any concern that may affect your work area or other company property
• Perform miscellaneous duties as assigned

Qualifications/Experience/Education:
• High School Diploma
• 2-5 years of work experience in a similar position
• Professional Aptitude with good problem solving, analytical and interpersonal skills
• Computer literate (Windows Applications: Word, Excel, Lotus Notes email); and SAP SD knowledge
• Detail oriented
• Good follow up skills
• Customer service oriented with good communication skills
• Knowledge of the construction/roofing industry is a plus
• Ability and willingness for occasional travel via car, airplane or train
• Sika Corp offers a very competitive compensation and benefits package including medical, dental, vision, life, disability, flexible spending accounts, 401(k) plan (with employer match), and educational assistance.

Project management or experience in the construction industry preferred.

Schedule is Monday-Friday, either 8am-4:30pm or 9:30am-5:30pm.
Pay is $22/hour, DOE