Benefits Account Representative

Top Job

Located in Chicago, IL

Salary: $60,000–$65,000 per year

Licensed Benefits Account Representative – Employer Group Insurance

Location: Chicago, IL
Schedule: Full-Time | Monday–Friday | 8:30 AM–5:00 PM
Compensation: $60,000–$65,000 annually
Work Type: In-Office with Hybrid Flexibility

A growing health insurance brokerage firm in Chicago is seeking a Licensed Benefits Account Representative to support employer group clients and deliver exceptional service across their benefits programs.

This is a highly interactive, client-facing role ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and values building long-term client relationships. You will play a key role in guiding prospective clients through benefit options while also supporting existing clients throughout the lifecycle of their plans.

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Key Responsibilities

• Guide prospective clients through benefit options using the MetLife portal

• Answer plan-related and general insurance questions during the enrollment process

• Provide clear, accurate explanations of coverage, plan features, and benefits

• Deliver responsive, high-quality service via phone and email

• Support employer groups with:

  • Employee additions and terminations

  • Eligibility updates

• Respond to billing inquiries and policy service requests

• Serve as a trusted resource for ongoing benefits-related questions

• Collaborate with internal teams to ensure a seamless onboarding and service experience

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Qualifications

• Active Life & Health Insurance License (Preferred) 

• Experience supporting employer-sponsored group benefits programs

• Working knowledge of:

  • Dental

  • Vision

  • Life insurance

  • Short-term disability

  • Long-term disability

• Strong problem-solving skills and attention to detail

• Excellent communication and client service abilities

• Highly organized with the ability to manage multiple priorities

• Team-oriented with a professional, service-driven mindset

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What Makes This Role Unique

• Direct exposure to employer group benefits strategy and administration

• Opportunity to guide clients through benefits selection using MetLife tools

• High-impact role supporting both prospective and active clients

• Blend of advisory and account management responsibilities (not a call center role)

• Collaborative, growth-oriented team environment

 

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