Communications Specialist

Top Job

Located in Irvine, CA

Salary: $21.00-$25.00/Hr.

Express Employment Professionals, Laguna Hills is recruiting Communications Specialist for a fast-growing company located in Irvine.

 

Service Line: Evaluation to Hir, Fulltime

Pay: $21-$25/Hr.

Schedule: M-F

Responsibility:

Website & Congruent Digital Content Management  

• Create RFP, select vendor to Revise, Update and maintain website (CMS-based)
• Update and manage Brand Guidelines in alignment with brand-language to ensure the most up-to-date compliant brand materials are used
• Ensure messaging consistency, clarity, and brand alignment to B2B and B2C channels
• Monitor site performance, usability, and content accuracy
• Monitor and respond to customer reviews in coordination with Customer Support
• Support e-commerce launch and optimization initiatives
• Use AI tools for content drafting, analytics, and sentiment analysis
• Track engagement metrics and help prepare performance reports
• Collaborate with marketing and technical teams on product or technical updates, new product launches, and software updates

Digital commerce & Community Engagement  

• Launch e-commerce
• Manage day-to-day engagement across digital platforms with consumer reviews, product reviews, e-commerce reviews, referrals, affiliates, partners, influencers, resellers, and tech ambassadors
• Align with Customer Support and develop and manage Customer Review platforms (i.e. Amazon, CNET, Google Reviews, Reddit, Trustpilot, YouTube)
• Align with product teams and help launch our new remote management software platform
• Respond to comments, messages, and mentions in a timely and brand-approved manner
• Track engagement trends and identify opportunities for growth with company, hardware & software
• Escalate potential issues or reputational risks when needed
• Find a solution with a platform for engagement with parties with; text messages, DM’s, emails, targeted campaigns, ad words, click to explore, customer rewards & incentive programs.

Consumer Reviews & Brand Reputation  

• Create, Monitor and respond to customer reviews across major platforms
• Encourage authentic, compliant customer feedback on the company, hardware and software
• Identify sentiment trends and report insights to leadership
• Help protect brand reputation from misinformation, impersonation, or AI-generated content risks
• Manage focus group research, product reviews, and friendly-user trials (FUT’s)

LinkedIn Advertising & Professional Presence  

• Assist with LinkedIn ad creation, targeting, and performance tracking based on your roles experience and feedback from benchmark results
• Support organic LinkedIn content and employer brand presence with the marketing department.
• Analyze campaign results and suggest optimizations with known behavioral economics and consumer awareness

AI Tools & Modern Communications Support  

• Use AI-assisted tools for: Content drafting and editing
• Social scheduling and analytics support
• Review sentiment analysis
• Internal communications support
• Help evaluate new AI tools for communications efficiency and safety
• Assist in identifying and mitigating risks related to: AI-generated misinformation
• Fake reviews or impersonation
• Brand misuse across digital channels

Monitoring, Reporting & Optimization  

• Track performance metrics across website, social, reviews, and ads
• Prepare basic reports and insights for leadership
• Recommend improvements based on data and trends

Requirements:

• 1–3 years of experience (or equivalent internship) in communications, digital marketing, social media, or content/brand management
• Familiarity with website CMS platforms (such as WordPress)
• Knowledge of social media platforms and analytics
• Experience with online review platforms
• Basic understanding of LinkedIn Ads or paid social strategies
• Strong written communication skills
• Comfort using AI tools or willingness to learn

Preferred Qualifications  

• Experience with website management, maintenance, or building
• Familiarity with AI tools (ChatGPT, Jasper, Grammarly, Claude, Gemini, etc.)
• Strong analytical skills and understanding of consumer behavior
• Basic knowledge of SEO, analytics, and paid media
• Awareness of digital trust, brand safety, and misinformation risks
• Understanding of marketing strategies (B2B, B2C, omni-channel, consumer behavior)
• Strong organizational skills and attention to detail
• Ability to adapt quickly in a changing digital environment

 

Benefits of working with Express include medical benefits, training, and scholarship opportunities.

Apply with application to jobs.lagunahillsca.expresspros.com or email your resume to Lagunahillsca@expresspros.com or contact us at 949-556-3359

 

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