Customer Service

Located in Grove, OK

Salary: $12.00+

We are seeking a friendly and professional Customer Service Representative to join our team in the Grove/Vinita area. As the primary point of contact for our customers, you will play a vital role in ensuring a positive experience by handling inquiries, resolving issues, and providing detailed information about our products and services.

Key Responsibilities:

• Inquiry Handling: Respond to customer questions via phone, email, and in-person in a timely and professional manner.

• Problem Resolution: Identify and assess customers' needs to achieve satisfaction; troubleshoot and resolve complaints with empathy and patience.

• Order Processing: Accurately process orders, returns, and exchanges while maintaining detailed records of customer interactions in our CRM system.

• Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to clients.

• Team Collaboration: Work closely with other departments (Sales, Billing, Logistics) to ensure a seamless customer journey.

Qualifications:

• Experience: 1+ years of experience in a customer-facing role (retail, hospitality, or office settings).

• Skills: Excellent verbal and written communication; strong active listening and problem-solving abilities.

• Technical: Proficiency with Microsoft Office and familiarity with CRM software (training provided).

• Physical: Ability to sit for extended periods and multitask in a fast-paced environment.

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