CSR - Sales Support

Located in Starkville, MS

Salary: $18

Position: CSR – Sales Support

Pay: $18 - 25 DOE

Responsible for:

·         Answering customer calls for solar and generator extensions

·         Initial contact, lead prequalification and information intake

·         Entering leads in CRM and updating actions taken

·         Scheduling sales appointments, confirming appointments

·         Working closely with sales associates to update schedules daily

·         Entering sales appointments and other information in field service software

·         Reviews sold job field records, etc. and updates customer record in Fieldpulse

·         Pre-installation calls to verify contact information, email address, billing information, general review of project scope, review warranty, provide information about maintenance plans, discuss FLEET monitoring and account setup, and a general overview of what happens the day of the installation.

·         Post-installation call to complete quality survey, discuss future maintenance scheduling, and ask for google review.

·         Update customer records with appropriate installation information and sets future appointments.

·         Prepares folders for upcoming installation jobs

·         Assist in creating job notes for installation

·         Updates customers on generator order and availability status

·         Prepares monthly reports on survey results and lead data

Job Qualifications:

·         Excellent customer communication skills.  Must enjoy talking with people in a sales-oriented atmosphere

·         Excellent scheduling skills

·         Organized and able to multi-task

·         Good knowledge of state geography and ability to set up efficient sales routes for sales team

·         Excellent computer skills (keyboarding, not hunt and peck) and ability to learn and work across multiple software platforms

·         Knowledge of and ability to compile simple spreadsheets in Excel

·         Excellent written and verbal communication skills, including the proper use of grammar and the ability to conjugate verbs accurately

·         Complete assigned work with urgency and a high level of accuracy

Ability to be flexible and prioritize when presented with multiple important tasks 

 

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