Purpose of Job

The Assistant Manager will be committed to our Customer Service Vision and will foster strong relationships with an outgoing, knowledgeable, and helpful personality. He or she is enthusiastic about providing customer solutions and driving increased sales and store operating results. He or she is a strong leader who promotes a thriving team environment.

Job Components:

Ensures Customer Satisfaction:

·         Takes daily action to live out our Customer Service Vision

·         Strives to go “Above and Beyond” and create customers for life

·         Excels at making customers feel they are a priority

·         Coaches and develops other team members to offer “Above and Beyond” service

·         Is knowledgeable about products

·         Ensures professional presentation of retail sales floor

Leadership:

·         Excels at creating a thriving team environment

·         Coach and develop team members to excel in all sales and operational practices

·         Performs managerial/supervisory activities when Store Manager is out of the store or by assignment, to include the following:

·         Ensures store is opened and closed in a timely manner

·         Prepares daily and other periodic reports and reconciliations such as deposits, cash recaps, inventory, etc.

·         Oversees and coordinates placing inventory orders

·         Promotes and ensures a safe workplace

·         Orients, directs, trains, and retains top talent

·         Makes recommendations in various personnel matters such as pay, performance reviews, and terminations

·         Responsible for the management of Store Associates

Drives Sales:

·         Actively engages retail and commercial customers with open-ended questions to determine their needs and offer the best solution

·         Suggests related solutions and items of interest to the customer

·         Motivates and trains team members to maximize sales/service opportunities

·         Set and achieve personal goals related to store sales and profit

·         Build battery packs, test, analyze, and diagnose battery problems

·         Installs all types of batteries for customers, such as car batteries, watch and key fob, etc.

Operations:

·         Understands and drives store operating goals daily

·         Drives sound inventory management practices

·         Exhibits a commitment to punctual and regular attendance for all assigned shifts

·         Makes a strong contribution to the store A/R Management process

·         Helps facilitate an effective and efficient delivery program

·         Participates in cleaning activities such as floors, windows, displays, parking lot, etc.

·         Understands and follows all operational policies and procedures relating to cash handling, safety and security, and other store related matters

·         Performs other duties as assigned

Qualifications:

·         Must have exceptional customer service aptitude, and excellent interpersonal skills

·         Helpful attitude and friendly demeanor

·         Excellent verbal and written communications skills

·         Ability to maintain a neat and clean appearance

·         Strength in contributing to a positive team environment

·         Demonstrated managerial/supervisory skills

·         Minimum two years of experience in retail store operations

·         Math and bookkeeping skills acquired through high school or trade education and/or experience

·         Excellent organizational, analytical, and problem-solving skills

·         Ability to use calculator, measuring instruments, a personal computer and a POS system

·         Ability to acquire technical skills needed for rebuilding battery packs or repairing electronic devices

·         Knowledge of and experience with batteries and battery applications is beneficial

·         Valid driver's license is

Scope Data:

·         Reports to the Store Manager; Interacts with sales employees, store associates, retail and commercial customers and prospects, delivery recipients, and other people common to a retail environment

·         90-day initial review; annual review thereafter.

·         Handles financial transactions and cash; responsible for some store paperwork.

Work Environment (List all relevant physical data required to perform the job, i.e. lifting, pushing, pulling, frequent standing, driving, etc. - be as specific and quantifiable as possible regarding time, weights, etc.):

·         Position requires sitting, standing, walking, bending, twisting, reaching, stooping, climbing, kneeling, and lifting and carrying up to 50 pounds.

·         Work involves some irregularities and difficulties, repetitive and varied tasks,

·         Possible delivery driving duties

·         Primarily retail store setting, however, frequently exposed to dirt ,dust, fumes, temperature extremes, dampness and battery acid as is normal to warehouse environment in this business

·         Stress associated with workplace pressure and the retail environment.

·         Some overtime as necessary