Customer Service/Inside Sales

Top Job

Located in Westland, MI

Salary: $20-24/hr

The Customer Service/Inside Sales Specialist is responsible for driving sales of fencing materials by developing customer relationships, providing expert product guidance, and coordinating orders from quote to delivery. This role requires a strong understanding of various fencing materials and applications, as well as the ability to communicate effectively with contractors, builders, homeowners, and internal operations staff. The ideal candidate has sales experience in building materials or construction products and is comfortable in both a showroom and job site setting.

Key Responsibilities:

• Assist walk-in and call-in customers with fencing material inquiries and purchases
• Generate quotes, process sales orders, and follow up to close deals
• Recommend products based on customer needs, site conditions, and project specifications
• Build and maintain strong relationships with contractors, installers, and dealers
• Upsell accessories such as posts, gates, hardware, and tools to increase order value
• Maintain expertise in a wide range of fencing products including wood, chain link, vinyl, aluminum, and steel fencing
• Stay current on product trends, pricing, and competitor offerings
• Help customers understand local codes or HOA requirements related to fencing (where applicable)
• Work with purchasing, warehouse, and delivery teams to ensure accurate and timely fulfillment
• Monitor inventory levels and notify management of restocking needs
• Coordinate delivery schedules or pickups and communicate updates to customers
• Resolve issues related to backorders, delays, or product defects quickly and professionally
• Convert quotes to jobs in Jobber when required
• Schedule meetings, appointments, and manage calendars
• Order office supplies and manage inventory levels
• Coordinating, recording and scheduling estimates and service calls with customers and sales representatives

Qualifications:

• High school diploma or GED required, Associate or Bachelor’s degree in business, construction, or a related field preferred
• 1–3 years of experience in sales, building materials, or fencing supply preferred
• Knowledge of wood, chain-link, vinyl, aluminum, and other fencing types
• Experience in customer-facing roles
• Valid driver’s license and reliable transportation (required)
• Familiarity with local fencing codes or installation practices

Apply Now