Technical Services Coordinator

Located in Middleton, WI

Salary: $19/hr

We have an immediate openings for Technical Services Coordinator, to join the team of our client, an IT services project management company on the West side.

 

These are project roles expected to go through the end of the June with potential for extension and long term hire after probationary period.

 

Main Duties:

• In-bound calls from the queue for field reporting status or requesting direction
• Out-bound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact
• Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible
• Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests.
• Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to scheduling of technicians.

 

Qualifications

• Experience directly scheduling or fulfilling a service related field technician role that involved interaction with customer employees on location.
• Proven ability to effectively work in a team oriented, non-confrontational environment, with customers and all other departments.
• Excellent communication skills, both written and verbal; that include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization.

Schedule: Sun- Thurs 1pm-10pm OR Mon-Fri 1pm-10pm. Choose a shift. 

 

Pay: $21/hour

 

Interested candidates can apply many ways:

- Call or text 608-663-1940 for immediate consideration

- Submit online application

- Send resumes to jobs.fitchburgwi@expresspros.com

Apply Now