Call Centre Manager - Outbound Sales

Top Job

Located in Toronto, ON

Salary: $65,000 - $90,000 plus bonus

Call Centre - Manager - Outbound Sales 

Are you a driven call centre leader or contact centre trainer ready to take ownership of outbound performance at a strategic level?

We’re looking for a Manager, Outbound Sales to lead a high-performing team focused on acquiring new monthly donors and driving measurable revenue growth. This is a hands-on leadership role where you’ll shape campaign strategy, coach performance, optimize scripts, and use data to continuously improve results. This is a Direct Hire Opportunity, full time, permanent, starting as soon as possible. 

If you thrive in KPI-driven environments, love developing people, and enjoy launching and refining outbound campaigns, this is your chance to make a meaningful impact while advancing your leadership career.

Why You’ll Love This Role

• Competitive base salary + generous performance bonus
• Paid sick days & Employee Assistance Program (including mental health support)
• Group Auto & Home Insurance
• Access to 1,000+ employee discounts 
• Monthly company socials & milestone celebrations
• Clear internal advancement and leadership development pathways
• Open, inclusive, and diverse team environment

What You’ll Be Doing

Team Leadership & Coaching

• Lead, coach, and develop a team of fundraising specialists to consistently exceed monthly acquisition targets
• Run structured 1:1s and team meetings focused on skill development and performance growth
• Foster a culture of accountability, collaboration, and continuous improvement

Campaign Strategy & Execution

• Oversee end-to-end campaign launches, from system readiness to live optimization
• Create, test, and refine outbound scripts to maximize engagement and compliance
• Align messaging with brand standards while driving conversion

Operational Performance & Optimization

• Monitor KPIs including conversion rates, revenue performance, dialing efficiency, and verification results
• Optimize dialer strategy, segmentation, and list management to improve contact rates
• Oversee recontact and reprocessing workflows to strengthen long-term donor retention

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What You Bring

Experience

• 2–5 years in sales, fundraising, or contact centre operations
• Proven success in performance-driven, KPI-focused environments
• Experience launching and optimizing outbound sales or fundraising campaigns 
• Strong coaching and team development skills
• Data-driven mindset with the ability to translate insights into action
• Experience with dialer systems, CRM platforms, dashboards, and reporting tools
• Confident decision-maker who thrives in fast-paced, results-oriented settings

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If you’re a contact centre leader who’s passionate about performance, coaching, and driving outbound growth — we’d love to connect.

How to Apply (4 easy ways):

1. Call us at 905-687-9595 to chat with our recruitment team
2. Email your resume to jobs.stcatharineson@expresspros.com
3. Apply online: www.expresspros.com/stcatharineson
4. Visit us in person: 436 Vansickle Rd Unit 11, St. Catharines, ON L2S 0A4

About Express Employment Professionals:
At Express, we connect great people with great jobs. We’ll help you find the right fit for your skills and experience — at no cost to you. We offer full-time, part-time, and temporary opportunities, and we work with top employers across Niagara and beyond. 

We are an Equal Opportunity Employer, committed to providing a fair and inclusive workplace for everyone.

Apply Now