Customer Service Representative

Located in Holland, MI

Salary: $22/hour

Job Posting: Customer Service Representative
Location: Holland, MI
Job Type: Contract to hire 
Schedule: Mon – Fri, 8:00 AM – 5:00 PM (1-hour lunch); Ever 3rd Sat 8:00 AM – 5:00 PM
Pay Rate: $22/hour

 

Key Responsibilities:

• Respond promptly to customer inquiries via phone and email.
• Provide accurate information regarding products, services, and order status.
• Troubleshoot and resolve customer concerns efficiently and professionally.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Assist with processing orders, returns, and exchanges as needed.

Qualifications:

• Previous experience in customer service (2-3 years), preferably in a manufacturing or product-based environment.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple customer interactions effectively.
• Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
• Excellent problem-solving and organizational skills.

Benefits:

• Competitive pay with potential for permanent employment.
• Opportunity to gain experience in a growing industry.
• Supportive and collaborative team environment.

Apply Now