Inside Sales

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Located in Appleton, WI

Salary: $19.00 - $21.00/HR

Hours: Monday - Friday, 8:00am - 5:00pm

Pay: $19.00 - $21.00/HR

Duties: 

  • Sell company products and services by processing orders, responding to pricing and delivery inquiries, and providing technical/application information in a fast‑paced, multitasking environment

  • Manage the full order lifecycle from quotation through collection, ensuring accuracy and timely follow‑through

  • Select and specify appropriate products using FCX and vendor‑supplied tools and software

  • Respond promptly and professionally to customer inquiries via phone and email

  • Enter customer orders and issue order acknowledgements with precision

  • Review customer purchase orders for special conditions, documentation requirements, and accuracy

  • Verify product availability, confirm ship dates, and communicate updates proactively

  • Increase order size by suggesting related items, explaining product features, and reviewing customer buying history

  • Process and expedite orders, customer returns, and vendor returns accurately and efficiently

  • Locate products, create purchase orders, and follow up with vendors to ensure timely delivery

  • Negotiate pricing and delivery terms with vendors when needed

  • Partner closely with Outside Sales to support customer needs, execute transactions, and maintain high service levels

  • Collaborate effectively with the inside sales team, sharing workload and assisting with incoming calls

  • Maximize gross margin by ensuring the company is compensated for technical expertise, problem‑solving, and value‑added service

  • Review open order reports and take action on items at risk of missing promised delivery dates

  • Perform additional duties as assigned by management

Qualifications: 

  • 1–3+ years of experience in customer service, inside sales, or a related industry preferred

  • Strong communication skills with the ability to build rapport and maintain positive customer relationships

  • Ability to multitask effectively in a fast‑paced environment

  • Solid problem‑solving skills and attention to detail

  • Experience reviewing purchase orders and processing transactions accurately

  • Comfortable using sales tools, ERP systems, and vendor software for product selection and order entry

  • Ability to negotiate pricing and delivery when required

  • Team‑oriented mindset with a willingness to support colleagues and share responsibilities

  • Strong organizational skills with the ability to manage multiple open orders and deadlines

  • Technical aptitude and willingness to learn product specifications and applications

What does Express offer to you??

  • Weekly paychecks!
  • Vision Insurance
  • Medical Plan
  • Dental Plan
  • 401(K) Retirement Savings Plan
  • Life Insurance
  • Referral Bonuses (Earn up to $125 for each person you refer to Express!)

Why Express Employment Professionals, Appleton WI?

  • Express, Appleton WI placed over 1,350 people in 2024 just in the Appleton area!
  • We provide our associates with excellent comprehensive and competitive benefits!
  • When you apply to us, you apply to 100+ companies in the Fox Valley!
  • Over 170 people were hired to a permanent position in 2024.

Apply now:

Call - (920) 624-6100 to schedule a phone interview.

Address - 1033 W College Ave STE 100 Appleton, WI 54914

Email - jobs.appletonwi@expresspros.com

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Express Office: Appleton
1033 West College Avenue
Suite 100
Appleton, WI 54914
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