Customer Care Representative - DIRECT HIRE

Located in Lenexa, KS

Position Title – Customer Care Representative (Omni-Channel Support)

We are seeking professional and articulate Customer Care Representatives to support omni-channel customer service operations for web-based tools supporting government services. This role is ideal for individuals who take pride in delivering clear, accurate, and professional support while working in a fast-paced, technology-driven environment. Candidates must possess strong verbal and written communication skills and be confident interacting with customers through both voice and written channels.

Location: Lenexa, KS
Employment Type: Full-time
Work Conditions: Office / Call Center Environment
Pay:

• 1st Shift: $15.50/hr + $1.00 attendance bonus

• 2nd Shift: $16.50/hr + $1.00 attendance bonus
  Work Hours:

• 7:00am – 3:30pm or 3:00pm – 11:00pm

• Schedule includes 4 weekdays + 1 weekend day

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Position Summary:
The Customer Care Representative serves as a front-line support professional assisting users with web-based tools and government-related transactions. This role requires clear communication, strong problem-solving skills, and the ability to navigate multiple systems efficiently while maintaining compliance and quality standards.

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Essential Functions / Job Responsibilities:

• Assist customers with website tools and online services.

• Provide accurate, timely responses to customer inquiries.

• Communicate professionally through phone, chat, and written channels.

• Navigate multiple systems and applications simultaneously.

• Maintain compliance with security, privacy, and quality standards.

• Document customer interactions accurately.

• Participate in training sessions, coaching, and team meetings.

• Support operational needs, including occasional schedule adjustments.

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Minimum Requirements:

• Strong verbal and written English skills (required).

• Ability to clearly articulate information professionally.

• Excellent grammar, vocabulary, and communication ability.

• Strong computer navigation skills.

• Ability to multitask in a fast-paced environment.

• Professional demeanor and customer-focused mindset.

• Must pass background check (government account requirement).

• Must pass drug screen.

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Skills Required:

• Clear communication and articulation.

• Strong listening and problem-solving skills.

• Attention to detail and accuracy.

• Time management and organizational ability.

• Ability to remain calm and professional under pressure.

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?? TO APPLY, PLEASE SEND YOUR RESUME TO JOBS.OLATHEKS@EXPRESSPROS.COM
OR CALL 913-829-4200 FOR MORE INFORMATION.

If you are a strong communicator who thrives in a fast-paced customer support e

Apply Now