IT Help Desk -Contract

Top Job

Located in Cincinnati, OH

Salary: $20-$25/hr

Title: IT Help Desk -Level 1 (6+ month contract)

Location: Cincinnati, OH 

Compensation: $20-$25/HR

 

Qualifications

• High school diploma or equivalent required; Associate degree or relevant IT certifications preferred.

• IT Level 1 certified required

• 1–2 years of experience in IT support, help desk, or a related technical role.

• Basic knowledge of Windows operating systems and Microsoft Office Suite.

• Strong problem-solving, analytical, communication, and customer service skills.

• Ability to work independently and collaboratively; familiarity with ITSM tools is a plus.

Responsibilities

• Serve as the first point of contact for employee IT support, providing timely assistance via phone, email, or in person.

• Troubleshoot hardware and software issues for desktops, laptops, printers, and mobile devices; document incidents in the ticketing system.

• Assist with software installations, updates, user account management, password resets, and access requests.

• Set up and maintain workstations, perform basic hardware tasks, and coordinate with vendors for repairs or replacements.

• Escalate complex issues as needed, support end-user training, and promote adherence to IT security policies and best practices.

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